In the latest instalment of our Staff Spotlights, we’re venturing out of the Century office into the field. From our initial beginnings, it’s been absolutely imperative for us to have strong representatives of our business out on customer sites. Our engineers are the people that our customers need to trust and feel comfortable with, and that means they should be knowledgeable, conscientious and above all, friendly.
There’s no better example of this than our Field Line Manager, Scott Masters. We’re pretty sure he can fix anything. Here’s what Scott had to say about his role at Century.
How long have you been with Century?
I’ve been here for 10 years – when I started we were a really small business with only three engineers!
What’s your role at Century?
Up until February this year I was a Field Service Engineer – I’m now Field Line Manager. I still have an engineering role on-site, but I also bridge the gap between the engineering team and projects and the office side of things. Any issues, challenges or questions that come from customers about engineers come through to me and I feed them through to the team.
What do you enjoy most about your role?
The variety – I enjoy being out and about, being somewhere different and doing something different every day. I could be doing about 6 different things on any given day. Even with the more office-based side of my role now, it’s still a new challenge. I’m a bit of a problem solver – I’ve worked on all the solutions we’ve got across the range, so they usually send me into to fix everything when no one else can!
What’s the biggest change you’ve seen over your time at Century?
Mainly the growth – both in contract size and location, our management structure, sales, engineering and administration staff. The accreditations we have achieved and the team that we have make our delivery from design stage to client sign off and then aftercare seamless with a premium feel.